HG Status 

"Everywhere, teens with social-anxiety issues are being FORCED TO GO OUTSIDE with HG down." - Stormraider

We'll be back soon: we're moving to new hardware.

We're in the process of moving our sites from old to new hardware. This is projected to take place between August 30 and September 4 September 6 September 16. There will be downtime involved, but it's a tradeoff to fixing a lot of the lag problems we have been having.

September 13 (11:40pm):

  • The main portal is back online.

September 13 (3:15pm):

  • We're tracking down and debugging constant seg faults ( = crashes) on the web server caused by an unknown PHP call
  • Problems with lag on showfile.php in the downloads section should be resolved

September 12 (2:36pm):

Diagnostics came back clean. Will continue to monitor for problems with the modules.

September 12 (12:00pm):

Our ISP needs to run memory diagnostics on the server, which requires taking it offline. It'll be back online once the diagnostics are completed.

September 12 (11:00am):

We've discovered a faulty memory module in our server that's causing random crashes. Our ISP is investigating.

September 12 (12:30am):

The following sites are back online:

The following sites should be back online within the next 24-36 hours:
  • Halowars Heaven
  • HeavenGames Main
  • Spore Heaven
  • StarCraft II Heaven
  • World in Conflict Heaven
The following sites and services should be back online within the next 24-72 hours:
  • HG Wikis
  • Coregroup file hosting
  • Large file hosting
  • TeamSpeak
  • Staff FTP access
  • Mailman List Manager + Mailing Lists
Known Issues:
  • Download pages may load painfully slowly due to plug-in shenanigans in PHP.
  • Forum posts made on September 10 --- particularly, replies made to threads made before the server move --- might have been lost. See update below for more information.

September 11 (2:10pm):

Server back online. The forum database was restored from the most recent backup made on August 31, 2012 as the current database was missing posts between August 27th and August 31st. Unfortunately, some replies and posts made on September 10 were lost in the process.

All forums are currently being reindexed; visitors may see forums with no posts in them during the process.

September 11 (1:50pm):

We have to resync the forums database - Server will be offline for the duration of the event (10-30 minutes) 

September 10 (11:45pm):

Age of Empires III Heaven is back online.

September 10 (11:15pm):

We're downgrading our installed version of Zope (and also installing Python 2.4.4) to the one we used on the old server for compatibility's sake. If all goes well Zope sites will begin going online tomorrow.

Lastly, we missed one site in the previous announcement. Star Wars: Galactic Battlegrounds Heaven is now online.

September 10 (1:00am):

  • The following sites are back online:
  • The downloads file domain (files.heavengames.com) is back online 
  • The forums support site is back online
  • We are still working on these sites due to lots of old code and plugins used that are incompatible with the current supported version of Zope:
    • Main portal (www.heavengames.com) + Angel Clouds under the main domain
    • Age of Empires III Heaven
    • Age of Mythology Heaven
    • Age of Wonders Heaven
    • Battle for Middle Earth II Heaven
    • Caesar 3 Heaven
    • Caesar 4 Heaven
    • Children of the Nile Heaven
    • Dungeon Siege Heaven
    • Empires at War Heaven
    • Emperor Heaven
    • Medieval 2: Total War Heaven
    • Pharaoh Heaven
    • Rise and Fall Heaven
    • Rise of Legends Heaven
    • Rise of Nations Heaven
    • Rome: Total War Heaven
    • Stronghold Heaven
    • Stronghold II Heaven
    • Zeus Heaven
  • The following services will be back online soon:
    • Coregroup file hosting
    • Large file hosting
    • TeamSpeak
    • Staff FTP access
    • Mailman List Manager + Mailing Lists
The next status update will be posted at 23h00 EDT.

September 4 (11:00pm):

  • We're experiencing dependency and deprecation issues with Apache and Zope. Most of these were resolved today
  • We'll be testing our sites tomorrow and Thursday to make sure everything is in working order
Sorry this took longer than expected... we were moving from some very old servers (the oldest one was 9 years old) to a new one. Some software upgrades included going from RedHat 9 to 64-bit RedHat Enterprise Linux 6; Apache 1.3 to 2.2, and moving from "Thin" to "Passenger."

-Zen

August 31 (5:00pm):

  • HG will be offline until the hardware transition is completed. We'll be back online by Tuesday.

August 30 (3:40pm):

  • Services back online. There'll be another bout of downtime Friday, August 31st from midnight EDT to around 8am EDT.

August 30 (5:30am):

  • Database Server transitioned to new hardware and is back online.

August 30 (5:00am):

  • HG will be offline starting at 7am EDT until noon (Estimated) for work related to the server move
  • The Database Server is currently offline, and will affect some sites and all downloads installations.

Scheduled Work:

August 30: HG will be offline starting at 7am EDT 'till noon (estimated) for work related to the server move.

August 31: HG will be offline starting at midnight EDT 'till 8am (estimated) for work related to the server move.

September 1-4: HG will be offline for work related to the server move